I have been a loyal customer of Koodo for nearly 8 years. I have consistently and constantly sang the praises of Koodo during any discussion of mobile providers. However, my most recent experience with Koodo changing me and my wife's plans to the 10GB to $60 deal has me itching to move to a different company. In an attempt to get this plan I have:
1. Gone to a Koodo store and spoke with a rep: they told me the only way to get the plan is by calling customer support
2. Called customer support and have been on hold for a total of 6 hours with several disconnects.
3. Sent a message via Facebook with, unsurprisingly, no reply.
I understand that this new promo has swamped your customer service department, but this is ridiculous. How did you not see this coming? Why did you not add this plan to the self-serve portion of the website? I would desperately like to stay with Koodo but I am nearing the end of my rope. Please, if anybody in this community can give me a suggestion (that does not involve another 5 hour stint on the phone) I would be super appreciative. Otherwise, my wife and I are switching to another provider tonight.