Koodo Community

Koodo charged extra money for airtime fees that aren't there.

My plan has unlimited messaging and airtime. Koodo charged me 61.60$ on my credit card for "KOODO AIRTIME SCARBOROUGH ON ". I checked all my airtime and not a single fee is in there. If anyone else has had this problem and solved it please tell me how to do so. I am beyond livid right now, as a broke college kid paying for my own cell phone on student loans, this is not okay.

2 replies

Userlevel 7
Badge +4
Let's see if we can figure out what's going on.  

When you login to self serve, can you dowload your detailed pdf e.bill and see what it says the charges are for?
Userlevel 5
Heather, it sounds like you're on pre-authorized payment using your credit card.  So what you see on your credit card bill is payment for your Koodo bill.