Koodo Community

Community

Solved

Is my phone hacked?


I was informed via email of an update at a higher charge that I did not knowingly authorize.

10 replies

Userlevel 7
Badge +4
Higher charge for what? Who sent the e-mail?
Userlevel 4
More information = better answers
I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed your Koodo services ... On January 27, 2014, you changed the following service(s) Added* CAN Talk & text Unltd min $50 Price per month:$50.00 Service effective on: January 27, 2014 Unlimited Canadian LD Service effective on: January 27, 2014 Pay-per-use data $5/50MB Service effective on: January 27, 2014
Userlevel 7
Badge +4
Judy Hiscock wrote:

I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed you...

Somebody with your account credentials changed your plan. How many lines do you have on your account?
Judy Hiscock wrote:

I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed you...

Just one.
Judy Hiscock wrote:

I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed you...

I am also being charged for data, which, to my knowledge I do not use. But then what activity would be called data?
Judy Hiscock wrote:

I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed you...

I got an appointment. I gotta go for now. Thanks a bunch guys, get back to you later.
Userlevel 7
Judy Hiscock wrote:

I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed you...

I'm not too sure about the plan change but as for the data that could have been used without you knowing it. Some apps automatically update in the background when data is turned on. A good way is to set apps to update on wifi only. 🙂
Judy Hiscock wrote:

I never authorized any changes. Koodo sent the email to inform me: "You’ve recently changed you...

THanks.
i got to straightened out .... there was another person assigned to my number. Thanks all for your help and so quickly responding. : )

Reply