What is it for customers? Accounts activated in Quebec are setup in French by default. Most reps do not ask what the preferred language is. Therefore, the first bill is issued in French. Customer Service can definitely change the language effectively for the next cycle. However, cant make charges for what has been issued already in the wrong or not preferred language. Or, some customers are setup in English in other provinces, still prefer French. Maybe, building a way to just click on a link to get the other language version of the bill?