Koodo Community
Question

Internet

  • 11 August 2020
  • 7 replies
  • 114 views

August 9 I had message that I used 50% of my data, then in a couple of hours that I used 90%, and the same day 100%! Is it something wrong? 


7 replies

Userlevel 7
Badge +4

Maybe? What phone do you have? How much data do you have? Have you been able to see what used the data in your phones settings?

It's Huawei mate 20X. I have 6 Gigs. It's never happened before.

Thanks 

Userlevel 7
Badge +4

Check the data tracker on the phone. What does it say has been using data?

The only thing that I found is that Koodo charged me like I was in USA but I was just in Niagara falls in Canada, so guys be careful!!! 

Userlevel 7
Badge +4

Once again, on your phone, go to settings->connections->data usage. What does it say has been using data?

Userlevel 7
Badge +4

The only thing that I found is that Koodo charged me like I was in USA but I was just in Niagara falls in Canada, so guys be careful!!! 

Niagara falls is on the US boarder.  Did you connect to a US network?  Your phone will connect to the strongest available tower 

Userlevel 7
Badge +4

The only thing that I found is that Koodo charged me like I was in USA but I was just in Niagara falls in Canada, so guys be careful!!! 

It happens, but you can reach out to them and tell them to credit those amounts since they are unintentionally used.

Reply