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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,172 Topics
  • 4,558 Replies

1172 Topics

R
RozieMember
asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello,  I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

3
Darius Koodo
4 minutes ago
E
expatBeginner
asked in Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour. 

3
M
4 hours ago
S
SanjitBeginner
posted in Billing & Payments

Non acceptance of Credit Cards

I and my wife has 2 accounts and am trying to pay our Koodo bills using credit card and it is not accepting for 3 months in a row. I read that it might be due to address change. I checked and credit card and Koodo addresses are the same. However while paying using bank account it goes through fine (It has the same address). Is koodo trying to force us to direct pay to avoid Credit card fees it incurs??

3
Bernard Koodo
8 hours ago
F
fabiola kopanskiConnector
asked in Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

7
M
9 hours ago
S
Song TangOrganizer
asked in Billing & Payments

Pre-authorized credit card failed

Hello all,I was trying to set up pre-authorized credit card payment, but it kept saying there’s something wrong with the credit card.The credit card is perfectly fine, as I used it to successfully set up pre-authorized payment for Telus mobile service an hour ago.Anyone can shed some light? Thanks  

4
M
9 hours ago
O
outlook0126Organizer
asked in Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

12
O
22 hours ago
C
cherylgBeginner
asked in Billing & Payments

Charged For Easy Roam While in Mexico But Phone Was Not Used

I was in Mexico for the last week of March.  I had data roaming set to “Off” on my cell plan on my iPhone.  I also did not answer my phone and I did not send a text that was a regular SMS “green” text on my phone.  I did utilize iMessage and WhatsApp while using the resort’s WiFi and I had also purchased a data-only eSIM for Mexico which was to cover me while I was down there just in case I needed data.  However, I was never out of wifi the entire time as I didn’t leave the resort. I have received my Koodo bill and 4 of the 8 days I was in the country have the $16 charge for Easy Roam.  How can I see what would have triggered the charge?

5
C
23 hours ago
C
ClubWarren01Beginner
asked in Billing & Payments

My $34 plan has change as now $39 - what happened?

i signed up for $34 50G and it was that price.now this month the payment is $39 ? what happened?

3
Mayumi
1 day ago
M
MitsBeginner
asked in Billing & Payments

April Invoice Corrupt

My April Invoice will not open. I was able to download and view the March invoice that I had not viewed yet. Please fix the file.  Thank you. 

2
Darius Koodo
1 day ago
S
StephanieOrganizer
asked in Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were? 

2
D
2 days ago
C
CounouBeginner
asked in Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24  Yesterday i tried to use  the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO  and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

3
D
2 days ago
M
Mr. KBeginner
asked in Billing & Payments

Need refund for Stream+ paid by non phone users

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

3
Flo Koodo
2 days ago
K
Kevin LePapeAdvisor
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

1
Flo Koodo
2 days ago
I
imp16900Beginner
asked in Billing & Payments

Contact email from Koodo

I would like to know the contact email from Koodo. They promised to figure out my issue and send me back the result. But it has been 3 weeks, I didn’t get any reply. 

2
Flo Koodo
2 days ago
L
LizziBordonBeginner
asked in Billing & Payments

Stream + Offer Pricing

I am trying to sign up for the $15 Stream +, which I am eligible for since I’m a Koodo subscriber.  Even thought I’m logged in the price is still showing as $20/month.  How do I ensure I’m receiving the correct prict?

21
M
3 days ago
S
sgalligan94Beginner
asked in Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed? 

2
S
3 days ago
K
K102Connector
asked in Billing & Payments

Koodo Prime / Streaming+ Billing

Hello All,I have paid through Koodo for Amazon Prime March 25 - April 24.Also signed up for Streaming+ with payment already processed March 31.Will I be refunded for Koodo Amazon Prime?Also is Streaming paid through Koodo or direct to Credit Card?Thank you !

4
K
3 days ago
P
peterinvanNew Member
asked in Billing & Payments

Roaming charge, but I was in Sooke, BC

I was on a trip to Sooke, BC (which is about 30km across the Straight of Juan de Fuca from the USA), and I received a $14 roaming charge on April 9th.   I do not recall using my phone, except to see the text message from Koodo about roaming. Please reverse this charge on my bill.

3
Flo Koodo
3 days ago
L
LucasgcConnector
asked in Billing & Payments

500 error on self serve billing payment

I need to pay my due billing but I am unable by receiving a 500 error page. I have tried several times at different hours and this doesn’t work. 

21
M
3 days ago
K
Kayode OluwoleConnector
asked in Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

2
M
3 days ago
I
ikonnBeginner
asked in Billing & Payments

How to get customer service to correct my bill, it includes somebody else's number

I just received my first mobile bill and it contains charges for a telephone number that does not belong to me and should not have been ported over to my account.  How can I get the bill to be corrected so that I can pay it?  I have never seen the incorrect number before and I do not know who it belongs to.

4
Flo Koodo
4 days ago
A
A_ndyBeginner
asked in Billing & Payments

Activation fee Charged when it was told there will be no charge.

Kindly assistAlthough the representative told me that there should be no charge, I received the bill with an Activation charge on it. How to resolve the problem.

4
Flo Koodo
4 days ago
D
DpelkBeginner
asked in Billing & Payments

Easy Roam

I got charged for Easy Roam and I did not leave Canada. How do I dispute  the charge?

4
Flo Koodo
4 days ago
E
Erin OBeginner
asked in Billing & Payments

Billing Error Code 500

Hello I am trying to pay my bill and I keep getting error code 500. I have been trying the past 3 days + I have cleared browsing data and nothing is changing  

3
Flo Koodo
4 days ago
K
knotimpressedBeginner
asked in Billing & Payments

Flew to US with data roaming off, data off, phone in airplane mode but still got charged $14 after landing

I flew to the US today.  Before leaving canada I turned off data roaming, turned off cellular data, and put my iphone into airplane mode. On the flight I used the free WiFi on the plane. When we landed and were still on the plane I noticed the T-Mobile name as the carrier and then it disappeared. I went into settings and verified that cell data was off and the phone was in airplane mode (clicked it off and back on). I reset my data usage stats and for the rest of the day there was no data usage. When I got to my final destination and was using WiFi I noticed that I had received an e-mail saying that I was using Easy Roam and would be charged $14. How do I dispute this? I didn’t use any data in the US.  

4
K
4 days ago

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