I am currently using Fido, order Koodo Sim card online by Dec 30th, select 50$ monthly plan.
Got a email which said sim card was shipped by 4 Jan, Monday.
Never received that by the same week.
The 1st bill came by 7 Jan, Thursday,
Bill description is Jan 5- Jan 7, 5$+tax, partial charge from last cycle. And from Jan 7th, it starts another cycle which charge me another 50$+tx.
11th Jan I called Koodo, I claimed I never received the card. The agent told me to just wait.
13th Jan, this morning, I got the card. I tried to active the account and call an agent to fix my bill.
I was told that she can MAX give 3.33 credit back.
From order online to receive the sim card, it took me 14 days. Got charged for 9 days. Physically I even didn’t insert the sim card in.
Anyone can explain and fix this?