I live near the US border and almost every month I have to call to reverse roaming charges. I’ve been told I have to phone to talk to someone in order to have my bill corrected, they will not do it via chat or email, but today when I called the incoming message says they are too busy to take my call! Horrible customer service. They don’t even list a phone number on the website. I had to Google it. How do I reverse charges if I can’t even reach a customer service rep on the phone??
Best answer by Mayumi
So, you live near the US border and almost every month you have to call to reverse roaming charges...
I'm curious. No rep ever ask you to adjust your phone settings? switch off roaming, manually set your network from Automatic to Koodo to prevent future roaming charges.
You still have to set up call back as you did before and dispute charge.