Koodo Community



I just got my new phone today from the webstore. My confirmation email Agreement Effective Date: January 25, 2017. But online self-serve usage states: "Current bill cycle: January 6, 2017 - February 5, 2017 — 11 day(s) left" What gives koodo? I just got my phone today but my billing cycle started Jan. 6?

1 reply

Userlevel 7
Badge +4
Billing cycles work in 30/31-day increments. Your first bill will include partial pro-rated charges from date of activation (Jan 25) to Feb 5 + first full month in advance (Feb 6 - Mar 5). Although you'll only receive partial charges for the days used, it shows the full cycle that you're in currently (i.e. Jan 6 - Feb 5.