Okay, so I’ve scheduled 5 callbacks, only gotten one call back and that was no helpful at all - the rep told me to send an email over a week ago but still haven’t gotten a response. Since then, I’ve sent multiple emails and had no response, I’m so frustrated with Koodo but maybe SOMEONE can explain my bill to me.
The situation: I signed up online for a KOODO plan on Dec 22 2020. I did not receive my SIM card in the mail until Jan 4.
On Jan 3 2021 I got the following bill from KOODO:
As you can see, I was billed for the period Dec 22 - Dec 31 twice - once for the entire month, and once for the partial month. I understand that KOODO bills for the next month in advance, but there’s no mention of billing for January here. I was only billed twice for December - a period where I had no even received my SIM card yet from KOODO. I am frustrated with koodo for being billed two different amounts for the same time period, while also not having service during this time period. The way I see it, I should not have ANY bills from KOODO yet because I haven’t even activated the SIM card.
I have the SIM card now, but I don’t even want to start using it until this is sorted out - at least now I can give them back the SIM, cancel the service, and not pay them anything for the “no service” that I’ve gotten.
What lengths must I go to actually get someone from the company to respond to me and address this issue?
Best answer by Mayumi
This is just overview of your bill. You have to download your PDF EBill to see detail. Then you can see your billing cycle.
Your billing cycle is from 1st of the month to 30/31st of the month. Full charge of $50 is from Jan 1 - 31. And partial charge of $15 if for duration of Dec 22-31.
Can you log into your self serve and check your due amount was adjusted from $62.79 to new amount?