Okay, so I’ve scheduled 5 callbacks, only gotten one call back and that was no helpful at all - the rep told me to send an email over a week ago but still haven’t gotten a response. Since then, I’ve sent multiple emails and had no response, I’m so frustrated with Koodo but maybe SOMEONE can explain my bill to me.
The situation: I signed up online for a KOODO plan on Dec 22 2020. I did not receive my SIM card in the mail until Jan 4.
On Jan 3 2021 I got the following bill from KOODO:
As you can see, I was billed for the period Dec 22 - Dec 31 twice - once for the entire month, and once for the partial month. I understand that KOODO bills for the next month in advance, but there’s no mention of billing for January here. I was only billed twice for December - a period where I had no even received my SIM card yet from KOODO. I am frustrated with koodo for being billed two different amounts for the same time period, while also not having service during this time period. The way I see it, I should not have ANY bills from KOODO yet because I haven’t even activated the SIM card.
I have the SIM card now, but I don’t even want to start using it until this is sorted out - at least now I can give them back the SIM, cancel the service, and not pay them anything for the “no service” that I’ve gotten.
What lengths must I go to actually get someone from the company to respond to me and address this issue?