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I was charged for incoming calls but I have unlimited Canada wide calling?


I was charged for incoming calls but I have unlimited Canada wide calling. One charge was for $9 from an incoming call from Calgary to Montreal during the day and another $3.50 charge for a daytime call within Montreal. Does anyone know why this applies or what it is?

7 replies

Userlevel 2
Were you near the USA border (but in Canada) at the time of these charges?
Userlevel 7
Badge +4
Have you reviewed your PDF bill? It will have lots of detail as to those calls, and where they were placed / connected.

Hello there David,

I did check the PDF bill. One call was from a family member in Calgary and the other was a local incoming call from Montreal, while I am located in Montreal. We are close to the border with the United States, but not that close. Have you seen this type of charge for a local call before?

Thank you.
Userlevel 7
Badge +4
Eric Alexander wrote:

Hello there David,

I did check the PDF bill. One call was from a family member in Calgary and th...

Have you change your plan to unlimited plan?
And the charges for minutes overage from previous plan?
Eric Alexander wrote:

Hello there David,

I did check the PDF bill. One call was from a family member in Calgary and th...

The plan has always been unlimited Canada-wide. That is why it is so strange that any fees should apply. There is no reason for any roaming charges either. 
Userlevel 7
Badge +4
Eric Alexander wrote:

Hello there David,

I did check the PDF bill. One call was from a family member in Calgary and th...

It's odd... I would send a private message( Includes/link this post ) on Facebook, so they can look into your account.

Userlevel 7
Badge +4
Hi Eric - here's what we're seeing:
You changed your plan on November 28 to an Unlimited Canada wide, from a plan with 400 local minutes.

Charges on your latest invoice for the overage in minutes are from Nov 25, so before the rate plan change took effect. There's also, a long distance charge for a call made to the U.S. for $0.40 cents.

Hope that helps clarify. 

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