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I set up pre-authorized payments 3 days before the end of my billing cycle but the bill stays unpaid after that date.


Do i need to pay manually this time and the next month it will be automatic ?

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Userlevel 7
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If you set it up via Koodo, then you need to pay manually the first time.  Also the pre-auth gets paid,more than 3 days before the bill due date.  It should say that on your pdf ebill on self serve
I just saw it says 15 days after, does it mean i can just wait for 15 days and it'll be good ?
Userlevel 7
Badge +4
Yanick Belanger wrote:

I just saw it says 15 days after, does it mean i can just wait for 15 days and it'll be good ?

You always have to manually pay the first time when you set up Pre-auth payments

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