Koodo Community

I paid more

Hi! I just cancel my account and I paid my last bill, but I made a mistake and I paid more, Is there any way to get a refund?

3 replies

Userlevel 7
Badge +4
First see if it's not too late to cancel the payment to redo it with your bank. You can usually do this 1, maybe 2 days after you made the payment. If it's too late, I don't know if Koodo automatically does it, but you will be able to call and get the difference refunded to you.
Userlevel 7
Hi Gabriela, Koodo will mail you a cheque with the amount they owe you.
Userlevel 5
Hey Gabriela! Just to clarify, if the payment went through you'll receive a final invoice with a (-) sign in front of the amount that we owe you.  Once received, you must give a call to our payment service team to issue a cheque as this will not be done automatically.  Thank you 🙂