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I paid full balance and the system shows it received the full amount on the due date. But the system still shows there is balance overdue.


I paid full balance and the system shows it received the full amount $116.48 on the due date (Jan 28,2019). But the system still shows there is balance $67.2 overdue.
I just joined in Koodo. It's a pain that talking to real person costs money.
Thanks for your help!
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Best answer by Mats 6 February 2019, 01:09

When and how did you pay? Credit card payments will update almost right away. Online or telephone payments could take 3-5 business days before Koodo receives the payment.

Contacting Koodo only costs you money when you get them to do something that you could've done yourself online. Asking a question does not get you charged.

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When and how did you pay? Credit card payments will update almost right away. Online or telephone payments could take 3-5 business days before Koodo receives the payment.

Contacting Koodo only costs you money when you get them to do something that you could've done yourself online. Asking a question does not get you charged.

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