I lost my phone (which i had bought up right) in early September. Money was tight, so i had to let my bill pile up. By September 27th, my overview states that the pre authorized payment for my overdue bill of $197.12 went through. Payment received. At which time, (October 3rd my overview states) i went online to my koodo self serve account and suspended my phone on grounds of having lost it. I though that since I had paid my bill in full, and suspended my account, that I would no longer receive billing, until I found/replaced my phone. How ever, I just received a bill for $288.00. Claiming that I never paid the $197.00, as well as charging me my $45.00 monthly charge (oct 8th to nov 7th) and a $35.00 reconnection charge (and $2.00 for a paper billing fee). I don't mean to be rude, but what the hell koodo? Up until I lost my phone, I had really enjoyed this service, even bragged to my friends when they complained about how their phone services screwed them over time after time. I have no idea how I am supposed to sort this out, and I certainly do not have the money to afford to pay this bill. Please help.