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I just want to cancel my service, but I can't get through I keep getting hung up on. CSR has been slow for many months now.


I just want to cancel my service, but I can't get through I keep getting hung up on. Is there an alternate way such as email or Canada post. CSR has been slow for many months now.

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Userlevel 7
Badge +4
Are you going to different provider? If so, you can port/transfer your number to them, then your account will close after the porting.. If not, contacting them is the only way to cancel your service.
I’ve been on hold for HOURS trying to cancel-someone answered the first time and when I told them I needed to cancel my call got conveniently disconnected. So I called back and I got an answer, I told them I need to cancel, they said they needed to transfer my call, it’s been over 2 hours since then and I’m still on hold. Worst customer service ever

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