I need to talk to a rep about my bill… they have charged me $120 for airtime overages. Why would they not have warned me about this… I can pay $2 a month to avoid paying $120. This is evil!
Best answer by Ranjan Koodo
- Not getting the callback - based on how you described the situation, my first guess is that you may have Koodo’s phone number blocked on your device. Are you able to check your phone/call settings and see if you any phone numbers blocked from reaching you? If you do, and there’s a 1-866 number in there, that may explain why we weren’t able to reach you. Let us know if that’s the case
- I see that you did add the $2 unlimited calling add-on to your line, but since it was only added on Sunday, it won’t help the overages you incurred last month - but it will prevent any airtime usage moving forward
- If you’d like to change to one of our current in-market plans and are having a hard time via Self Serve, shoot us a private message on Facebook. One of our reps will be able to authenticate you and go over available options. One of the reasons you’re running into issues with doing so yourself online may be that some plans require a phone upgrade, and you’re unable to simply switch to promotional plans without being a new customer or upgrading to a new phone on Tab, but there are other options if that’s not something you’re interested in doing, so a rep can help go over those and help with your decision.
Let us know if that helps.