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i got over billed for only 3 day of service


I came to koodo on 26th december and by discovering the poor service where i live I cancelled it on 29th december stilli got the bill for $47.90

2 replies

Userlevel 7
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Your first billing period is pro-rated from when you signed up to the billing date. You are also charged services for the upcoming month in advance This occurs when anyone signs up with a provider. Similarly, when you change a plan,  both the old plan and the new are pro-rated for the portion of the month they were active. Here’s link for you describing the process. 
http://help.koodomobile.com/my-bill/c...
Then go to "charges on my first bill"

Your next bill would include the adjustment for your cancellation. You should be able to go to your Self-serve, and see the adjustments to your bill due to your cancellation, and make payment in that amount.

Userlevel 6
Just curious, where do you live where there is poor reception?

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