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Question

I didn’t get bill statement after i closed my account


I didn’t get bill statement after i closed my account.
I closed it on Nov 29. I have checked my account and it says i don’t have any balance owing. But when i check billing details, it shows i have negative balance. I’m out of Canada so i can’t call customer service.


3 replies

Userlevel 7
Badge +4
hi,
Is is the balance today? Normally the final pdf bill (download pdf bill) would have the detail for you. If you didn't see it, you might want to wait for a few days.

Regarding the balance, it is a credit amount. You don't owe Koodo if the balance is negative. You can request a refund using this form https://www.koodomobile.com/refundrequest
Userlevel 7
Badge +4
Doesn't it Say Download Bill (pdf) right there under Your Current Bill.
Userlevel 7
Badge +4
Also, there's always a way to contact Koodo abroad. Just contact them on Facebook.

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