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I can not access my E-Bill or any other Self Service features


When I login in to Self Service for Monthly Customers I can not access my e-bill. I also can not access any other listed Self Service features such as Address Change or Phone Number Change. I have made sure I have properly linked my phone number to my Self Service account. The only options that I can access are to change my e-mail, account password, or account security question. Does anyone know what I might be doing wrong when accessing the Self Service page? If it helps I have tried accessing the Self Service page with Safari, Chrome, and Internet Explorer, and all have had the same results.

3 replies

Userlevel 7
Badge +4
Call Koodo *611 on your Koodo cell (its a free call) to get them to fix your self serve. Looks like your self serve account was not setup as account owner
Thanks for the help.
Userlevel 7
Badge +4
Red wrote:

Thanks for the help.

No problem. This error has happened in the past from time to time with other customers too

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