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I am trying to pay my bill and it wont work


7 replies

Userlevel 7
How are you trying to pay and whats going on exactly when you try to pay? Is it an error message? Or?
cannot get into my account#XXXXX568
marge wrote:

cannot get into my account#XXXXX568

forgot my password
Userlevel 7
Badge +4
marge wrote:

cannot get into my account#XXXXX568

If you forget your password for self serve, you can use this link
Forgot your password?

Or you can make payment through online banking if you set up/add  "Koodo" as payee on your online banking.

Or  call *611 from your Koodo phone (option 3)  to make one-time credit card payment
marge wrote:

cannot get into my account#XXXXX568

take me to my koodo account
Userlevel 7
Badge +4
marge wrote:

cannot get into my account#XXXXX568

If you need to talk to a rep, dial *611 from your Koodo phone > option 5 for customer service > keep pressing 0
Userlevel 4
Hi Marge, 

Were you able to reset your password and access your Self Serve in order to pay your bill? Keep us posted 🙂

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