Koodo Community



I am not receiving texts saying how much I owe for the monthly payments, nor when it is due. Why is this?

3 replies

Userlevel 7
Badge +4
Log into self serve and make sure you've turned on the option to have text notifications sent when your bill is ready each month.
I am signed up for them, I used to get them all the way until March and then they stopped but it still says I'm receiving them...
Userlevel 7
I think Koodo was having issues with the notifications a few months ago but if you want it fixed, perhaps call customer service to see what's happening? 1-866-995-6636