I disactivated my account with Koodo on January 21st and just found out that you have continued charging me every month anyway. I switched my phone number to a different phone with Fido, and ended my account with Koodo. My account with Koodo is not functioning in any way except that it continues to take my money. I tried making a phone call to see if it was somehow still active and it didn't work. The voice that came on said my phone IS NOT ACTIVATED. So why have you charged me $79.49 over the past two months? I ask that you refund my stolen money immediately. I can't afford paying for two phones at the same time, one of which is not activated. When I called Koodo to speak to someone about this, it asked me to put my phone number in. I did so and it rejected it and said I am not a customer. My Self-Serve also says I am not a customer, but it says my next bill is in 15 days! This is ridiculous. Thank you for reading my complaint, and I hope you can fix this problem as soon as possible.