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How is my bill 65$ when I have a 40$ plan please explain how this works

C
Billing to high

21 replies

C
Userlevel 6
It's actually very simple. If you just signed up for koodo and this is your first bill that would explain the difference. All phone companies charge a month in advance and your first bill includes the partial month (from the date you activated to the date of your billing cycle) and a full month. It's called proration. Totally normal. This also happens if you switch plans mid bill cycle. Koodo has this short video that may explain it beteer than I did. http://help.koodomobile.com/help-videos/koodo-101/your-first-bill
C
Userlevel 7
Badge +4
Chris Petersens wrote:

It's actually very simple. If you just signed up for koodo and this is your first bill that would...

you got it while I was gathering my link!
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C
Chris Petersens wrote:

It's actually very simple. If you just signed up for koodo and this is your first bill that would...

This is now my second bill I have received
C
Userlevel 6
Chris Petersens wrote:

It's actually very simple. If you just signed up for koodo and this is your first bill that would...

Then look for additional charges as you may have used more minutes, data or something that increased your bill. If you screen grab you invoice and uploaded it here (minus your personals) we can help to explain.
C
Userlevel 7
Badge +4
Hi Cody, If this is your first bill then it's due to proration. Your bill included the time from activation to your first billing cycle and then from your first billing cycle to the next. It's becuase Koodo Bills in advance (as does every carrier). Koodo knew this could be a bit confusing so they created a whole page along with a video to show you how it works Check it out here: http://help.koodomobile.com/my-bill/charges-explained/charges-on-your-first-bill
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M
Userlevel 1
Chris got it right. Starting from next month, your bill will be back to $40, provided you don't exceed your plan usage.
C
Userlevel 7
Badge +4
So if this is your second bill, check on page 3 for what the charges are for. It's likely you went over your plan limits
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C
I have checked page 3 and I understand now thank so much for the help people have a great day
M
Userlevel 1
Cody Pruden wrote:

I have checked page 3 and I understand now thank so much for the help people have a great day

Cool. Just out of curiosity... What was the culprit? Data or minutes?
C
Cody Pruden wrote:

I have checked page 3 and I understand now thank so much for the help people have a great day

Data
C
Userlevel 6
Cody Pruden wrote:

I have checked page 3 and I understand now thank so much for the help people have a great day

And this is why this forum is so great!!! There are some awesome people here!
C
Userlevel 7
Badge +4
Well Done Gentleman, Let's all go to Timmy's to celebrate!
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M
Userlevel 1
Chad Burr wrote:

Well Done Gentleman, Let's all go to Timmy's to celebrate!

ugh. I have to put my face on... It's just too much work.
C
Chad Burr wrote:

Well Done Gentleman, Let's all go to Timmy's to celebrate!

And it's snowing where I am
Sophia
Userlevel 7
Badge +4
Chad Burr wrote:

Well Done Gentleman, Let's all go to Timmy's to celebrate!

Yuck! Already???
M
Userlevel 2
Chad Burr wrote:

Well Done Gentleman, Let's all go to Timmy's to celebrate!

Snow hit Thunder Bay this morning. It's gone already but yeah, I saw dandruff run amuck in the city 😛.
C
Yup in Airdrie we have gotten about I'd say around 2 cm out of the 10 cm were supposed to get
M
Userlevel 1
I'm going to report you all for ruining my morning with your snow reports! 😑 **If I stare at my wallpaper reaaaly lhard, I can almost believe it's still summer**
D
Userlevel 7
Badge +4
Snow here in Edmonton too... but not enough for a snowball fight
Mobile Masters are not Koodo Employees. Our opinions are our own.
M
Userlevel 1
Dennis wrote:

Snow here in Edmonton too... but not enough for a snowball fight

What sis i JUST say, Dennis??? Dammit I am sad now. My feet are cold. I hope you're happy!!!! 😛
D
Userlevel 7
Badge +4
Dennis wrote:

Snow here in Edmonton too... but not enough for a snowball fight

Does it help that I'm going to Australia in a month... hehehe
Mobile Masters are not Koodo Employees. Our opinions are our own.

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