Koodo Community

Community

Solved

How do I turn off automatic payments so I can pay it on my own?


5 replies

Userlevel 7
Badge +4
In self-serve on the right column of options you will see "register or change pre-authorized payment" and you can remove it from there.
Goran wrote:

In self-serve on the right column of options you will see "register or change pre-authorized paym...

I am there and all it will let me do is change between credit card and chequing account. No where can I opt out.
Userlevel 7
Badge +4
Goran wrote:

In self-serve on the right column of options you will see "register or change pre-authorized paym...

So far it seems that to remove it entirely you need to call in. Not sure if a private Facebook message would also get it done.
What number do I use
Userlevel 7
Badge +4
Marg Ackerman wrote:

What number do I use

*611 from your Koodo phone to request removing automatic payments.

If you have a question, you can start a new post using this link.
https://community.koodomobile.com/koodo/topics/new

Reply