I had an old account maybe 3 years ago. I was never contacted about it being in arrears (my brother was supposed to be paying the bill). A collection agency called me saying I owed money which I paid in full right then. I then called Koodo to find out why I was not notified they said I had been which is incorrect. I even double checked they had my correct number, mailing address and email . Which was all correct but I had no idea about arrears I hadn't received a letter or call from Koodo. The collection agency never reported to the credit bureau but I have 2 separate Koodo accounts showing in collections which there's only one account I had. I would like this information corrected or removed. I want to know who I speak with to get this fixed.