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How do I find out where the extra charge came from?


There is an extra charge of $5.13 on my account. I have checked all of my minutes etc. how can I tell where that has come from?

11 replies

Userlevel 7
Badge +4
Hi Lisa, In self service you should be able to review your bills - if I'm correct, there should be a page 3 on your invoice which lists your specific charges 🙂
Sophia wrote:

Hi Lisa, In self service you should be able to review your bills - if I'm correct, there shoul...

I can't see anything but the first page. How do I make the bill show other pages? It says there are 9 but I can't gain access
Userlevel 2
Sophia wrote:

Hi Lisa, In self service you should be able to review your bills - if I'm correct, there shoul...

@Sophia: Yes you are 🙂.
I can't see anything but the first page. How do I make the bill show other pages? It says there are 9 but I can't gain access
Userlevel 7
Badge +4
To access your full ebill you need to download the PDF file from self serve on your computer
Dennis wrote:

To access your full ebill you need to download the PDF file from self serve on your computer

Can you help me with the next comment?
Ok now I'm sounding stupid, but how do I do that? I press on the PDF looking bill on the left of the screen and it pops up. I thought it was open at this point. I don't see any other option to "open" it.
Userlevel 2
Lisa McFadden-Elliot wrote:

Ok now I'm sounding stupid, but how do I do that? I press on the PDF looking bill on the left of...

Click on the date, then pulls up the bill. Then scroll down.
Lisa McFadden-Elliot wrote:

Ok now I'm sounding stupid, but how do I do that? I press on the PDF looking bill on the left of...

Did that. Won't let me scroll down.
Userlevel 6
Lisa McFadden-Elliot wrote:

Ok now I'm sounding stupid, but how do I do that? I press on the PDF looking bill on the left of...

Simply hit "page down" on your keyboard to get to the next page once the pdf is open.
Lisa McFadden-Elliot wrote:

Ok now I'm sounding stupid, but how do I do that? I press on the PDF looking bill on the left of...

Ahh ha! There in lies the problem! I'm on an iPad and don't have a keyboard. I'll try from work next week. Thanks:)

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