Koodo Community



how do I contact billing because of an error they've made

Where is the billing contact information for koodo? like an email address or a contact form?

they have erroniously quadruple billed me the last month.

I tried calling 611 and they're not open and they effectively threaten to charge me $5 if the service can be done myself online. I find that particularly rude when the web site sucks so much I can't even find any contact information for the billing department and I have to sign up for another account on a public forum just to ask how to contact billing.

2 replies

Userlevel 7
Badge +4
You call 611 from your koodo phone. Hours of operation are:

Userlevel 7
Badge +4
Incidentally, the fee clearly does not apply in this case, as koodo, like every other company I have ever dealt with, does not allow customers to manually edit the amount owing on a bill.