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How do I change my plan from MB/SK $55 (Old Plan) to MB/SK $48 (New Plan)?


Userlevel 1
My wife is currently on the MB/SK 5GB $55 a month plan. Since she brought her own device she gets a 10% discount monthly. Last week Koodo updated their plans and the exact same plan is now available for $48/mth. This actually works out to a better offer than 10% off the old $55 plan. I want to change her plan on self serve but the $48 plan isn't provided as a choice. If I go to the main Koodo page and choose plans and add the $48 plan to the cart the next step is to add a phone. Well she doesn't want to add a phone, she wants to use the one she is currently using. How can I help her switch her plan to the new offer? I don't want to call in to customer support because I believe they charge for this and that would defeat the purpose of changing her plan. Thanks

7 replies

Userlevel 7
No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is to call in.
Userlevel 1
Jonathan I wrote:

No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is ...

Thanks, I'll mention it to my wife and have her call in during the week. Thanks for your help.
Jonathan I wrote:

No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is ...

Head over to redflagdeals. They're teaching people how to game the system
Userlevel 7
Badge +4
Jonathan I wrote:

No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is ...

This is not a question of gaming the system, Peter. Believe it or not, people DO live in MB/SK and OP is from Winnipeg according to their profile. All they need to do is call in, as Jonathan mentioned.
Userlevel 1
Jonathan I wrote:

No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is ...

Yes, I live in Winnipeg so the offer is available without having to do anything special with the system as others would outside MB/SK. She'll call in this week to change it. Thanks again.
Userlevel 7
Badge +4
Jonathan I wrote:

No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is ...

Don't think we aren't jealous, ChochiWpg 🙂
Userlevel 1
Jonathan I wrote:

No they won't charge you since you can't do it yourself in Self Serve. Currently the only way is ...

Positive is It's a great plan. Negative is you have to live in Winnipeg or Regina to be eligible. Hey I can poke fun I live here

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