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How do I cancel my account?


How do I close my koodo account? I recently switched to a different carrier.. And was told they took care of everything.. (didnt realize i had an active bill...) I would like to close my account due to being with a different carrier (just paid my outstanding bill via my bank btw). Tried calling the self serve phone line.. asked for my ten digit phone number.. I keyed in my number... and it didnt work (I carried my number over...) What do I do?

3 replies

Userlevel 5
Hey James! if you carried the number over the account automatically suspends and will cancel on the next billing cycle. You have nothing to worry about 🙂
HippieLongstocking wrote:

Hey James! if you carried the number over the account automatically suspends and will cancel on ...

I would like to cancel my account for my cell phone as I don't have any reason to use it any more. How do I do this??
Userlevel 7
Badge +4
HippieLongstocking wrote:

Hey James! if you carried the number over the account automatically suspends and will cancel on ...

Call customer service to cancel your account.
*611 from your Koodo phone or 1-866-995-6636

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