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How come I cannot access my bills to make a payment?

I have cancelled my account last week, and was told that November 7 (today) was when I can pay off the tab balance. I logged into my account and do not see anything that allows me to pay.

3 replies

Badge +4
One option would be to pay the tab balance through online banking, get the confirmation of payment code, then call Koodo and pass the information along to a rep in the billing department.
Victor remember that you have a billing cycle date, so if your billing cycle closes on the 7th the bill would not be ready for view or payment b/c your account is at $0. The TAB will come in on the BILL not separate.
Userlevel 4
The bill for 11/07 will not be ready to view until the middle of next week, the latest