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Question

high bill

  • 17 November 2020
  • 6 replies
  • 102 views

My sons phone plan says he has unlimited minutes. This month the bill shows he's used over 200 mins and I've been charged  $42.00. If it's unlimited time to talk, why the extra charge? I've tried to "chat" with online help, but got nowhere fast & can't find the number to help me out with this.

I'm unhappy with the $145 bill total for our phones. It should be way cheaper as he's on the cheapest plan.

 


6 replies

Userlevel 7
Badge +4

It could be long distance calls. 
Can you log into self serve and download PDF Ebill?   You will see all detailed informations there.

Ok Thank You, I found it. And yes, I guess he made a long distance call for over an hour. Boooo,

I didn’t download the bill until now. So thank you for your help. Glad to find the solution, but still upset about the results lol 

Userlevel 7
Badge +4

Ok Thank You, I found it. And yes, I guess he made a long distance call for over an hour. Boooo,

I didn’t download the bill until now. So thank you for your help. Glad to find the solution, but still upset about the results lol 

I have 2 kids, so I can feel your pain🙂
I don’t know how old is your son. But when my kids were in high school, I charged them for overage. Like reduced their allowance and/or cut their lunch money and give them extra house chores . If it still failed, I took their phone away.  You can discuss with him and try it too😁

Userlevel 7
Badge +4

Ok Thank You, I found it. And yes, I guess he made a long distance call for over an hour. Boooo,

I didn’t download the bill until now. So thank you for your help. Glad to find the solution, but still upset about the results lol 

Are those long distance calls for work related things? 

No it wasn't work related. He's only 13 and in high school. Thanks though. 🙂

Ok Thank You, I found it. And yes, I guess he made a long distance call for over an hour. Boooo,

I didn’t download the bill until now. So thank you for your help. Glad to find the solution, but still upset about the results lol 

I have 2 kids, so I can feel your pain🙂
I don’t know how old is your son. But when my kids were in high school, I charged them for overage. Like reduced their allowance and/or cut their lunch money and give them extra house chores . If it still failed, I took their phone away.  You can discuss with him and try it too😁

Thanks. He's 13 and will be doing extra chores around the house for sure 😄 also a good lecture after school today too. 

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