I love Koodo for the simple fact that I don't feel that I am being ripped off or charged extra for every little thing; I am currently locked into Bell and will definitely be switching my other phones to Koodo as soon as my contracts expire. Today, I spoke with a representative John (emp id - X158655) who quickly and swiftly took care of my billing inquiries and adjusted my account so that going forward I have a data block and will no longer see the additional charges incurred. As well as proactively checking my nexts months billing and already putting a note on my file to have the fee waived. I was also offered a promotional offering which entitles me to additional free minutes (with no catch)... so refreshing to deal with customer support which is efficient and knowledgeable in their products and product offerings. I appreciate not feeling stressed when contacting Koodo as I do when I contact my other provider.