Koodo Community

Goodo Communication

I just signed up for preauthorized billing, and got this message: "Please note it may take one full bill cycle before the changes to your pre-authorized payments take effect. Please review your next bill. If you have a balance outstanding, you will need to submit a one-time payment to settle your account." I appreciate the advanced notice. Very helpful. Unlike *some* phone companies that waste your time by not mentioning that. Good job on the communication front, guys!

2 replies

Userlevel 1
Keeping our customers informed has always been our main objective. I'm happy that you found the message helpful. If you have questions about your phone or service in the future, feel free to post a question here in the community and we'll do our very best to help 🙂
Userlevel 7
Badge +4
Koodo is definitely the best at listening and keeping their customers informed. I like not feeling like my provider is not trying to trick me outta money.