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Give opportunity for customers to pay their bill by cash or debit card in Koodo Store!


One day Koodo could install a system to receive money with debit card or/and cash to pay customer bills. For the moment it is just with credit card and the system is very sensitive if some informations from the credit card VS customer account are differents.

21 replies

Userlevel 6
Not a bad idea Alex, this would make it more convenient for customers rather than sending them to the bank to pay for their bill.
Userlevel 1
Erwin wrote:

Not a bad idea Alex, this would make it more convenient for customers rather than sending them to...

It's not really secure by 100% but it's good idea, store reps should be reliable 100% though.
Hey I like it, I do know one US cell company that I used to have an account with did allow this: if we paid a $5 cash payment fee...
The idea is great and it's something that would be awesome! Although I do not think it would work. Being a subsidiary of Telus would that not create a conflict?
Userlevel 7
Badge +4
How about Pre-authorized Debit Card Payment on Self Serve as an alternative to pre-authorized credit card payment? Pre-authorized debit card is how I pay my Electricity bill.
Userlevel 7
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Dennis wrote:

How about Pre-authorized Debit Card Payment on Self Serve as an alternative to pre-authorized cre...

Oops I guess this already exists lol
Userlevel 1
Dennis wrote:

How about Pre-authorized Debit Card Payment on Self Serve as an alternative to pre-authorized cre...

What I do to pay my Bills is to login to my Bank Site, go to pay bills, use bills profile creation, I have seven companies profile, I choose bill I want to pay on my PC, it takes 2 minutes, no need to go to the Bank, The Bank comes to me.
Userlevel 7
Badge +4
Dennis wrote:

How about Pre-authorized Debit Card Payment on Self Serve as an alternative to pre-authorized cre...

Online banking rocks! I still prefer credit card since I get points (er.. cash back on my card)
Userlevel 7
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I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was without people lining up to pay their bills.
Userlevel 4
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

I do believe that is one of the reasons why kiosks don't take bill payments by any other method then credit card. STAR
Userlevel 7
Badge +4
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

The customer in front of me was ready to leave when the rep offered to activate her new SIM card and set up the phone for her. I wasn't pleased with that, as it added about 15 minutes to my wait. The new phone used the same format SIM as the old phone, so a simple swap would've sufficed. And activating a new SIM via self-serve would have taken seconds. I'm not against employees helping customers in need, but this wasn't necessary, and the customer didn't seem like they needed the help. I'm not saying that the employee didn't do their job. I'm sure that the customer ahead of me was pleased with the service. And I'm not saying that he should've shuffled her off rudely because there was a line-up. I'm not any more special than the other customer and she was there first. I just don't want to see much longer lines. Now, imagine that the kiosk was offering bill payments as well. Not only would there be a lot of extra traffic that would interfere with sales, but you'd get customers asking about the details of their bill and disputing charges at the kiosk level.
Userlevel 4
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

The movie "Battle Royale" comes to mind....
Userlevel 2
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

This would no doubt increase kiosk traffic, but isn't that the point, to be able to serve more customers? These kiosks are their for customer service, why should that be limited to new phone purchases or phone upgrades only? Is that type of customer more valuable then a customer who wants to simply pay their bill? Surely Koodo makes more money off providing their services then they do on actual device sales, so making it quick and convenient for customers to pay for those services should be as much of a priority as selling new devices imo. I'd really like to see this type of thing implemented at the kiosks, I find it a little odd that Koodo doesn't offer this already tbh. Rogers is a perfect example of how this can be implemented with efficiency and convenience. Currently, you can walk into *most* rogers corporate/rogers plus stores pay for your services via a terminal. All you do is type in your account number and you can then pay by cash, debit, credit card etc. It's insanely quick, the transaction is instant, and you even get a receipt. Plus it's all via a terminal so you don't even talk to a rep, it's literally a 30 second procedure and you're out the door.
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

You run the risk of dishonest employees if they are handling cash. And no, it's not just a simple "30 second procedure". The account has to be verified. If the customer doesn't remember, then they need to provide proof. On average, this can take 2 minutes. Then the amount to be paid needs to be applied and pushed through the systems to the debit machine, which can be another 2 minutes. So now you roughly have about a 4 minute wait before things are even completed. Now say you have 20 people who just want to pay their bill. 4 minutes x 20 = That's 80 minutes of taking payments that could be devoted to what the Kiosks are supposed to do. Handle activations, reapirs, etc. Koodo has enough ways to make a payment, let's not bog down the Kiosks/Retailers anymore than they already are.
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

Dalek, This is why I mentioned the US company I dealt with that had a $5 charge to pay cash....
Userlevel 7
Badge +4
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

Sorry mattjs, but I don't see Rogers as a good comparison. Here in London, I have 4-5 Rogers locations within 30 minutes of my home (walking). There are only 2 Koodo kiosks in town. This is in London, Ontario. The 6th largest city in Ontario, 15th in Canada. It's not that one customer is more valuable than another. Some things have to be done in store. If you really want to pay your bill in person, can you not do that at your local bank? There are way more branches of all the major banks than Koodo kiosks. I have 2 TDs and a CIBC no farther than my local kiosk. I'd have more if I didn't wasn't only 5 minutes walking distance from said kiosk.
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

@Geoff: I can't condone a company that charges their customers to pay the bill in addition to what their bill already is.
Userlevel 2
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

Yeah I mean, the current payment options are fine, I'm just a little amazed they don't offer the ability to do so in person at the retail locations as well. I get that it has the potential to increase waiting times and then employees have to handle money cash etc., so just do what Rogers does and have it through a terminal, it's a win-win. The benefit is that a third party isn't involved so it's instant, plus you get a receipt. As for it not being easy, I'm not sure how it could be any easier. You just put in your account number, select your payment type, and then either swipe a card or insert bills. If you don't remember your account number, you can just use your wireless phone number. I've never had to go through a 'verification' process and it's always been just as quick as any other terminal payment process, never had to wait 2 minutes for a payment to be "pushed through the systems"...
Userlevel 1
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

Stores also will run the risk to get robbed if they beging to take cash money!Some loosers may notice that and try to steel their money.
Ivan wrote:

I'm against the idea. I had to wait a pretty long time to buy a phone yesterday, and that was wit...

Mat Was thinking the same thing, but what if people just steal the entire Kiosk?
Bills can be paid a number of safe ways. Cash/Debit in store is not able to be done as it has to go through your account which requires an online form of payment. Also a credit card is the only way to have the payment processed immediately. Payment options are numerous though: Self Serve (Credit Card) Pre-authorized Payments (Credit Card or Withdrawal from a checking account) Automated Self Serve Phone Payments(Credit Card) Koodo Store (Credit Card) Banking (Online, Visit Your Bank, Telephone Banking) Western Union (May take up to 10 days) By Mail (Cheque or money order)

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