Koodo Community

Get money back from final payment after cancellation

  • 14 September 2020
  • 5 replies


How can I get back the remained amount (showed by negative) from the final bill after cancelling my line?


5 replies

Userlevel 7

A check will be mailed to your billing address once the final bill is issued. I believe, but am not sure, that if you paid by credit card, your credit account will receive credit for the amount owed to you.

My billing address is wrong and I cannot change it right now. Hope to get it back via credit card.

Userlevel 7

You may as well speak to koodo via callback and explain your situation (preferred credit card route) BEFORE the final bill is issued to avoid a ‘wandering check’ event

Thanks for your help.

Userlevel 7
Badge +4

They wouldn’t refund to your credit card, only cheque option is available. You could contact them to make sure you have the latest address on file.