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Free airtime minutes for linked Koodo household accounts.


when you link Koodo household members, i was told that there would be no airtime minutes used between us. Now i see that my airtime minutes are being used..anyone else run into this problem?

9 replies

Userlevel 5
Are both members on the same account? Koodo does indeed have unlimited family calling, but it is determined by the people all being on the same account. If there are separate accounts then no family calling.
Userlevel 7
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Mark Kokolsky wrote:

Are both members on the same account? Koodo does indeed have unlimited family calling, but it is ...

Were there older plans that didn't allow for talk between different numbers on the same account? Was this ever plan-related? I don't recall.
Userlevel 7
Badge +4
Mark Kokolsky wrote:

Are both members on the same account? Koodo does indeed have unlimited family calling, but it is ...

If I remember correctly...when I wan on the Canada wide $15 plan ( 50 min,50 text, no unlimmited eves&weekends), it was included family calling. It have to be on the same account - one bill.
Userlevel 7
Mark Kokolsky wrote:

Are both members on the same account? Koodo does indeed have unlimited family calling, but it is ...

I'm pretty sure this feature was plan dependant, and everyone had to be on the same account for it.
Mark Kokolsky wrote:

Are both members on the same account? Koodo does indeed have unlimited family calling, but it is ...

We are all on same account
We have 5 phones same account thought we never used minutes between phones that's not the case our minutes are being used calling each other
Userlevel 7
Badge +4
Chris Jenn wrote:

We have 5 phones same account thought we never used minutes between phones that's not the case ou...

What plan do you have? Do you receive one bill for 5 lines?
Chris Jenn wrote:

We have 5 phones same account thought we never used minutes between phones that's not the case ou...

I do receive just one bill but my minutes are being used between our phone calls to each other
Userlevel 6
Chris Jenn wrote:

We have 5 phones same account thought we never used minutes between phones that's not the case ou...

Hi Chris, since we can't access accounts from here, the best will be to send us an email. You can use this link: http://koo.do/11eMLdy. Make sure to log in your Self Serve first, as it will give us access to your account 🙂 Thank you!

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