I've encountered an odd situation and hopefully someone on here can shed some light.
Got the bill for our account today (2 phone numbers on one account, I'm the only authorized account holder) and it shows 2 events as "In-App" purchases for $4.99 each on my wife's number.
After a frustrating call in to Koodo customer service to figure out what exactly that means, I'm told that those charges are from Premium Text messages. Apparently, they came from a third party payments company called Infomedia (www.infomedia.co.uk) and I'm supposed to go dispute the charge with them.
My wife has never heard of them or replied to any premium texts agreeing to payment terms. I asked the customer service representative what Koodo does to protect customers from fraudulent Premium Text charges and didn't get an answer.
After hanging up and taking a closer look at the bill, I was able to determine that both charges occurred on consecutive Saturdays at exactly 8:18 pm. With that information in hand, we left my wife's phone off for 2 hours arounds 8:18pm the following Saturday. Sure enough, we got a message from number 5415 that said her subscription to Beyond VR was renewed for another week after turning the phone back on.
My wife's number is not authorized to make purchases or un-pause data and according to my Service Agreement I'm supposed to be able to decide whether she's allowed to accept additional charges.
The text we received is clearly fraudulent, as the email addresses are wrong and play off a real company that is listed on the Google Play app store. What I want to know is how Koodo is getting away with allowing fraudulent charges against our accounts? I didn't agree to accept these charges and took every reasonable precaution to keep my information private.