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First Month bill :?

  • 30 September 2020
  • 4 replies
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I activated a new line at my local Koodo store over a week ago (was charged $44.80 that day for the sim card activation) I got my first bill today, and this time I’m charged for the “connection fee ($40)” 

Is the activation fee different from the connection fee? I also thought the connection fee should be waved when a customer activates a brand new line. 

Let me know if I was correctly charged for the appropriate fees. 

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Best answer by Dennis 30 September 2020, 22:49

In what cases does Koodo actually waive the connection fee for new customers? I activated a brand new line as a new customer. 

The connection fee is waived for online order/signups.  Or if Koodo is running a promo they may waive the connection fee.

Regarding Tom Harris Cell, this in-store fee is purely for them that they have added for their service and not tied to Koodo.  You will need to speak with the store regarding this fee.

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Userlevel 7
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The $40 connection fee is always charged via your bill and never in store.

https://www.koodomobile.com/en/help/charges-explained

 

If you got charged a fee in-store it may be for something else?  What does the instore receipt say?  Which store was this?  I assume it was not at a Koodo kiosk and at a 3rd party boutique?

They said in the store it was the activation fee. The receipt doesn’t say much.. the store is called Tom Harris Cell in Vernon. I guess its one of the 3rd party boutiques.. 

In what cases does Koodo actually waive the connection fee for new customers? I activated a brand new line as a new customer. 

Userlevel 7
Badge +4

In what cases does Koodo actually waive the connection fee for new customers? I activated a brand new line as a new customer. 

The connection fee is waived for online order/signups.  Or if Koodo is running a promo they may waive the connection fee.

Regarding Tom Harris Cell, this in-store fee is purely for them that they have added for their service and not tied to Koodo.  You will need to speak with the store regarding this fee.

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