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First invoice hardcopy even though I've setup only ebill?


Hello all, I am a brand new Koodo customer and have not reached my first billing date. At time of purchase, and I have confirmed, I am setup for only ebilling with text and email notifications. I have not selected hard copy bill. Can someone definitively answer: is my first bill hard copy – yes or no? There is ambiguous information on the Koodo website. For example one page says “If you are a new Koodo Mobile client, your e-bill will be available once you receive your first invoice in the mail.” Thank you.

16 replies

Userlevel 7
Badge +4
Yes, your very first bill will be a hard copy one, on real paper even 🙂
Is the first bill only hardcopy? Thank you.
Userlevel 5
Had the same thing when I signed up, it would be nice to go ebill first bill though..
Could someone pls clarify: 1. Is the first bill ONLY hardcopy? 2. Can I also access the first bill as ebill? Thank you.
Userlevel 7
iRobert wrote:

Could someone pls clarify: 1. Is the first bill ONLY hardcopy? 2. Can I also access the fir...

Did you get a papet bill iRobert? If so chrck self serve and see if the bill is available let us know.
Userlevel 5
Hi iRobert, welcome to Koodo!! I want to confirm that this bill in paper format is both your first and last paper bill. You can also view your eBill in Self Serve, anytime!
Glad be u Friend
Userlevel 7
Badge +4
I swear my first bill never came in paper format
Userlevel 6
Dennis wrote:

I swear my first bill never came in paper format

When did you first activate with Koodo? If it's over 12 months ago, you won't be able to see it in selfserve. I recall my first bill had that bill message of this is my first bill so you would probably see that same messaging when you look it up in selfserve
Userlevel 7
Badge +4
Dennis wrote:

I swear my first bill never came in paper format

But but butbutbut you're supposed to give your REAL address, Dennis 😛 *ruuuuuuns!*
Userlevel 7
Badge +4
Dennis wrote:

I swear my first bill never came in paper format

Wait they dont deliver to Narnia? 😛
Thank you Chad and Josie. Just to let you know, I still do not have an explicit answer to my 2nd question: 2. Is the first bill ALSO available as an ebill? Regards.
Userlevel 6
iRobert wrote:

Thank you Chad and Josie. Just to let you know, I still do not have an explicit answer to my 2...

For #2, yes it is available as eBill. Log into your self serve account to check it out
I recd text and email notifications 3 days after the billing date for the ebill, FYI.
The above answers answered my question. Thank you.
Userlevel 7
Badge +4
iRobert wrote:

The above answers answered my question. Thank you.

Awwwwwwwwww lighten up iRobert, this is not the military 😃 You can say whatever you wish honestly 😃

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