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feel cheated

i pay my bill every month through direct debit . now all of a sudden 200$ was added onto it and there is no indication to what its from . all it says is that its an invoice ??? i think this is unfair and a mistake on koodos part . i dont travel or use long distance so why ?

2 replies

Badge +4
Your best option is to call Koodo and get this matter resolved promptly. *611 from your phone and I believe it's option 5 for billing. The call is free.
Userlevel 7
Badge +4
What does your ebill say the charge was for? Log into self serve from a PC and download the pdf ebill