I am being charged extra $10 for rate plan changes + prorating my phone plan and adjustments;
Does anybody know why is that and how I can reverse that?
Best answer by Mayumi
Did you change it through self serve? Then ithe charge shouldn’t be there.
Did you ask a rep to change your plan? Then there is a charge for it.
If you tried it through self serve and the system didn’t allow it because of glitch, then they they usually fix it for you free of charge. But, you have to mention them the system didn’t work.
Is your situation apply one of those cases? Or something different things happened?