Hey guys, can anybody explain me why Koodo charged me extra 90 dollars for local air-time minutes (picture attached)? I am very confused now, because I am not in Calgary anymore and I just got e-mail from them yesterday that I owe them some money. I cancelled my plan due to my leaving 10 days after start of new period. I got charged even for incoming calls, is it normal? Can anybody explain it to me, please, before I pay it, because they already charged us some extra money in the past and in the end we did not have to pay it because somebody made some mistake. And it is not just few dollars. Thank you very much!
Best answer by Dinh
What plan did you have? and how many minutes was included in the plan? Was it a plan with 500 minutes? if your plan had a total of 500 minutes and you canceled in the middle of a cycle (10 or 11 days of usage?), your minute allowance should be 500/30 x 11 = 183.3 = 184 minutes.
It might be the reason for the minutes overage there.