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error message not enough money in your account

My balance on my account is $15 and my base plan costs $15 but I just got a text saying I do not have enough money to renew my plan. Should I ignore this message?

5 replies

Userlevel 7
Badge +4
Hi Cy-Anne,
I wouldn't quite ignore it, because if you do for too long you might lose your account and number 🙂 But that won't be for 90 days 🙂 Did you check self service if your plan is active? Does it show a balance of $15 or $0?
it shows a balance of $15 so I dont understand why it says I dont have enough money
So what should I do?
Userlevel 5
Cy-Anne Ali wrote:

So what should I do?

Hey Cy-Anne, Your best bet is to give us a call and ask a representative to look into it. We would be glad to assist you further but we do not have access on your account on this page. Please dial *611 from your Koodo phone 1-866-995-6636 free of charge from a landline. Our hours of operation are: Monday – Friday: 9am - 9pm Saturday: 9am - 7pm Sunday: 9am - 7pm We look forward to assisting you. ******************************************** If you see a good answer, give it a star.
Userlevel 2
Cy-Anne Ali wrote:

So what should I do?

*Monday – Friday: 10am - 9pm