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e-bill text notifications


is there a way to change the timing that Koodo e-bill text notifications are sent? 2:00 AM is not cool 😞

15 replies

Userlevel 4
I don't believe there is a way to set when they send them to you, unfortunately. If you have an iPhone with iOS 7 or higher, you can set "Do not disturb" mode to on, and decide what notifications(And from who) will make a noise between X time and Y time.
thank you Matthew, no, I have a Motorolla Moto G and I don't thnk I have those options.
Userlevel 5
Martha wrote:

thank you Matthew, no, I have a Motorolla Moto G and I don't thnk I have those options.

Hey Martha, The notifications are sent automatically but we don't want to wake you up! You can Turn On/Off Do Not Disturb mode on your Moto G by tapping on the "Assist" icon. It should be one of the first icons on your apps list 🙂 Hope this helps! ******************************************** If you see a good answer, give it a star.
Userlevel 7
Badge +4
Martha wrote:

thank you Matthew, no, I have a Motorolla Moto G and I don't thnk I have those options.

Tayeb, there must be a way to change it so as to send it automatically, not between the hours of 10pm and 9am. Maybe this idea can be resurrected
Userlevel 5
Martha wrote:

thank you Matthew, no, I have a Motorolla Moto G and I don't thnk I have those options.

Thanks for your feedback Dennis 🙂 Rest assured that we are aware of this issue and working actively on a solution. Have a great day!
Martha wrote:

thank you Matthew, no, I have a Motorolla Moto G and I don't thnk I have those options.

Seriously, people have been complaining about this for a YEAR, and you haven't resolved this, yet? Remove the damn text notifications in the middle of the freaking night - OMG! 
Userlevel 3
Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We've taken a look into this and have discovered that a recent update to our notification system caused billing notifications to go out late at night for some of our customers. Our team has made the needed changes to fix the problem and you shouldn't see late night notifications again.
Thanks for your patience and understanding.
Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

What BS that is - every freaking month, I get your idiotic text notifications at 3:33AM And you refuse to make the changes, and there is NO OPTION on your selfserve to remove these moronic text notifications - I pay my damn bills, I don't need a stooopid reminder that i have the bill to pay, and THEN, a middle of the night text to tell me that, and THEN, a moronic response from Koodo when I complain about it on Twitter.

You HAVE to make a button to let people remove the Text Notifications, online, in your selfserve, right on the fist landing page. 

You have, in NO WAY, corrected this idiotic system. Really, you can't figure out how to reset the timing of your texts? Make it 6pm, no one will be annoyed by that. 

Get it together, Koodo. 
Userlevel 7
Badge +4
Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

Login to self serve via web browser > Change Address > Change ebill type/notifications

https://secure.koodomobile.com/sso/UI/Login?realm=koodo&locale=en&goto=aHR0cHM6Ly9pZGVudGl0e...


Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

Too bad that page doesn't exist anymore. How can you stop the text notifications?????
Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

Omg, they can't figure this shiz out - like it's rocket science - I've written, Tweeted, talked, is crazy, and they STILL send me freaking text notifications in the middle of the night - and text notifications before and after that, too - is insanity - all they ahve to do is either stop their stooopid invasive text notifications, if people text back STOP NOTIFICATIONS (you will get a text to say they will, but they never do - those idiot text notifications just keep a'comin'...) or actually acknowledge that whoever is in charge in India, has to learn about Canadian Time Zones, and NEVER text in the middle of the night - 6pm - 8pm should be their optimal time, not at work, not asleep... yeah, not exactly rocket science, but definitely infuriating. 
Userlevel 7
Badge +4
Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

@ Mary 
that page is still exist.

Login to self serve account > View transaction history  > Change ebill type/notifications
Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

Don't see it anymore. The notifications are very annoying it really shouldn't be this hard to turn them off.
Userlevel 7
Badge +4
Jordan Stevens wrote:

Hi Martha,
Thanks for letting us know about your problem with late night notifications.
We'...

Log into selfserve >View my bill > Bill notifications


thank you very much!

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