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Duplicate billing


I just changed the plan couple of days ago, when I get the bill today, I find that I was charged 2 plans under the same phone #. How do I get this fixed?

7 replies

Userlevel 4
It will be corrected on the next bill, and any over payment will be carried forward. You can also call in and get it adjusted. *611
Userlevel 7
Whenever you change your plan midway through your billing cycle, you'll see it split up like that. It's called proration. They give you a credit for the unused portion of your old plan from the day you switched up to your bill cycle date and then you'll see charges for the new plan for the same time frame + a regular month for the new plan. It's how the billing system works for pretty much every carrier. If you're still not sure, you can call into customer service to discuss the bill. *611 from your phone or 1-866-995-6636 from any phone.
Jonathan I wrote:

Whenever you change your plan midway through your billing cycle, you'll see it split up like that...

I don't see any credits in my bill to reverse extra billing for my old plan after the date of plan change, but the duplicate billing relates to charge of 2 different plans under my phone #: 1 is the plan that I changed, the other is another plan that I never used or had before. I think that's an error. Note that I changed my plan by calling in, I noted in the confirmation email that he changed my plan to a wrong plan, and then there is a 2nd email confirming another change that switch my plan from the wrong one to the new plan that I ordered. The end of the day is I do not understand why Koodo bill me 2 plans for the same period.
Userlevel 6
Jonathan I wrote:

Whenever you change your plan midway through your billing cycle, you'll see it split up like that...

Can you show us a screenshot of those lines? Maybe we can figure it out for you from that.
Userlevel 4
Jonathan I wrote:

Whenever you change your plan midway through your billing cycle, you'll see it split up like that...

What happen to Mary Li happened to me twice before, there is no credit on her bill, but if she pays her bill in full, next month will show a credit, and a her bill will be lowered by the amount she over paid this month.
Jonathan I wrote:

Whenever you change your plan midway through your billing cycle, you'll see it split up like that...

Will there be any charge if I call *611 to discuss about my bill?
Userlevel 7
Jonathan I wrote:

Whenever you change your plan midway through your billing cycle, you'll see it split up like that...

No there is no charge to call Koodo and inquire about your bill 🙂

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