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Due date

  • 1 October 2020
  • 5 replies
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Why my due date is October 1 if my billing cycle goes until October 6?

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Best answer by Timo Tuokkola 1 October 2020, 11:55

Why my due date is October 1 if my billing cycle goes until October 6?

The due date is 5 days before the end of the billing cycle to allow time for the payment to reach koodo before the next bill comes out.

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Userlevel 7
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Why my due date is October 1 if my billing cycle goes until October 6?

The due date is 5 days before the end of the billing cycle to allow time for the payment to reach koodo before the next bill comes out.

Userlevel 7
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This is my first bill. It says to pay by Oct 1 (includes partial from Aug 29 to Sep 6 plus current cycle from Sep7 to Oct6).

Then this looks like your September 6 bill.

just like your internet or cable bill, cell providers charges 1 month ahead.  This is why your first bill is higher and includes Sept.7 to Oct6.

https://www.koodomobile.com/en/help/charges-explained

Userlevel 7
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It's likely going off from when you first started with Koodo. I wouldn't expect your second bill to be like that and for it to be “normal”

This is my first bill. It says to pay by Oct 1 (includes partial from Aug 29 to Sep 6 plus current cycle from Sep7 to Oct6).

Userlevel 7
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Have you logged into your self serve and downloaded your detailed PDF ebill?

 

In that pdf ebill what does it say your due date is?

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