Koodo Community

Community

Solved

doubled the bill


I upgrade my phone and had 14 days to return it .I returned it in 7 day thought it was to big .Just looked at my bill it is doubled do I still have to pay when I returned the phone in 7 days.

7 replies

Userlevel 7
Was the charge on your bill for your Tab repayment from the upgrade or was it for general usage?
Userlevel 2
We need more information. Is this a brand new account? Is this an account that's been active for some time that you have decided to cancel?
it was on my bill for upgrading my phone but I took the phone back and kept my old phone which was still activated.
Userlevel 3
I assume based on the initial post if a new account. I presume proration caused this.
Userlevel 2
SheilaGassMacAulay wrote:

it was on my bill for upgrading my phone but I took the phone back and kept my old phone which wa...

On page three, what is the extra charge?
Userlevel 3
SheilaGassMacAulay wrote:

it was on my bill for upgrading my phone but I took the phone back and kept my old phone which wa...

I would assume it would be for your previous tab. Anytime you upgrade the tab has to be payed over the counter or through invoice.
Userlevel 6
Hi Sheila, since we can't access your account, I suggest that you contact us over the phone at *611 from your cell or that you send us an email via your Self Serve account: http://koo.do/YqucV0. We'll be able to check if the Tab has been properly reversed. Thank you! ________________________ If you see a good answer, give it a star.

Reply