Koodo Community
Question

Double charged!!!! I want my refund

  • 17 December 2017
  • 2 replies
  • 20 views

I made a payment, It said it did not go through and to try again.  So i did and now I have 2 charged on my creditcard.  Koodo is trying to steal money.  WATCH THEM!!!! I WANT A REFUND!!!!

2 replies

Userlevel 7
Badge +4
You can request your bank to stop the payment if it hasn't been processed yet. Otherwise you can contact Koodo to have the extra balance sent to you with a cheque. My suggestion though is to just leave the extra balance on your account and it will just be applied to next month's bill.
Userlevel 7
Badge +4
Only one payment was received Aaron. Now that said, you are on an ineligible plan which will have to change to an in market plan.

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